Privacy

You are trusting us with family memories. Here is what we do with them, in plain words. This is a translation for your convenience; the French version prevails in case of difference.

Who is responsible (data controller)

Taha Sabbani, Place Jean de Paduwa 19, 1140 Evere. For any question about your data: [email protected].

What we receive

• Your photo and video, to make your Reelive.
• Your name, delivery address and contact details (e-mail, phone, WhatsApp or Instagram), to deliver your order and reply to you.
• Proof of payment (bank transfer or Payconiq), for accounting purposes.

When you order on the website, your video, photo, name, e-mail address, phone number and delivery address are stored in Europe with Cloudflare (R2, EU jurisdiction). The GPS location in the video is removed on your phone before upload, and the photo is redrawn by your browser (without its hidden data). Your basket is kept in your browser during the order, then deleted.

The website itself does not create any account, does not set any advertising cookies and does not track your visits.

Why

Only to perform your order: printing the photo, putting the video online, shipping your order and providing after-sales service. The legal basis is the performance of a “contract” (Article 6(1)(b) GDPR), together with our accounting obligations. We do not sell or lend your data to anyone, and we never use your photos or videos in our advertising without your written consent.

Your video is private, but not secret

Your video opens through a unique link that cannot be guessed and does not appear on Google. Anyone holding the photo can watch it by bringing their phone close to it: that is the whole idea. So don't put anything in the video that you would not want to show to someone holding the photo.

Ambassador programme

If you become an ambassador, we keep your name, your business, your contact details, your code, and the list of orders placed with your code (date, amount, credit earned), to calculate and use your credit. If you order with an ambassador's code, they only see the date and amount of your order, never your name or contact details.

Who else sees your data

• Cloudflare: hosts the website and the videos (videos stored in the European Union).
• bpost: receives your name and address for delivery.
• Meta (WhatsApp, Instagram): if you write to us via WhatsApp or Instagram, the conversation goes through their servers.
• Google Fonts: the website's fonts are loaded from Google, which therefore sees your device's IP address.

How long

• The video: as long as your Reelive works, that is, as long as the service exists, unless you ask us to delete it.
• The original of your video and your photo: kept as a backup copy so that we can remake your Reelive, deleted on simple request.
• Order data and invoices: 10 years, as required by law for accounting purposes.

Your rights

You can at any time ask to access, correct, obtain a copy of or erase your data, or to delete your video (the photo will then stop working). Write to [email protected]; we reply within one month at the latest. If you are not satisfied, you can lodge a complaint with the Data Protection Authority, Rue de la Presse 35, 1000 Brussels (autoriteprotectiondonnees.be).

Last updated: 11 November 2026.